Tag: crisis comms

Please CEOs, do not create your own crises

Reputations take careful crating and building. Too often though it is the words or actions of senior team members that rapidly undo all the hard work. But do not assume they will know how they can inflict damage themselves. Help

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When the cameras go

Image courtesy of Lvi56 at wikimedia

I am getting used to hearing the words ‘you must have been busy for the past three weeks’. My answer usually is to just smile or to add ‘just a little bit’. I know people are just making polite conversation

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How marketeers can combat fake news in a post-truth world

Making headlines with fake news By Annie Brafield After the word ‘post-truth’ was chosen as Oxford Dictionaries’ word of the year for 2016, it comes as no surprise that the subject of fake news continues to make headlines. Articles are frequently

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Crisis Communications: The Inquiry ‘Trap’

When faced with a crisis, organisations will often reach for the apparent solution of an inquiry to look at the problem. But too often the reality of what conducting a proper inquiry means is not considered. It may not be

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Why you should learn from the crisis that never happened

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Every time a crisis breaks you see the armchair PR experts popping up offering their wisdom about what company Y is doing wrong. If the company in trouble just listened to them then every crisis could be turned into an

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Sports Direct: Mike Ashley forced into the spotlight

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Nine years ago, Sports Direct was crowned the ‘least ethical’ big firm in the UK. Yesterday, a spotlight of infamy again shines on founder, Mike Ashley, who has faced MPs investigating working practices at the firm’s Derbyshire warehouse after a series

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The new rules of crisis communications

Image courtesy of flickr user r2hox

Poor behaviour, by an individual or an organisation, will always make for a good media story. It is all well and good putting a crisis plan together and media training senior executives, but they should only be considered to be

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Managing Crisis Communications

Papillon PR’s Managing Director, Katie Whirledge, gives her views on the importance of clear and controlled reputation management when negative news threatens the future of your business… There’s no such thing as bad publicity? Well, we’d beg to differ, along

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Corporate apologies – ‘Listen to the lawyers & you will get it horribly wrong’

The first half of 2015 has provided plenty of case studies on how to deal with a crisis – but there are two separate cases which will surely be compared as one case study for years to come. Thomas Cook

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Influence with CEO is key – Social Media and Crisis Comms

The timely subject for the latest podcast was the role of social media in handling crisis comms. Following the Thomas Cook tragedy, the scandal surrounding FIFA and the awful scenes at Alton Towers which resulted in a 17 year old

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Posted in CIPR, Digital and Tech, Public Relations, Social Media Tagged with: , , ,