Tag: crisis management

Uber’s Very Bad Horrible String of Events

Image courtesy of flickr user Daniel Voyager

Uber is en route to a massive IPO. As the company gets closer to its destination, its once 5-star rating is rapidly diminishing. As a result, the company’s president, Jeff Jones, opened the Uber door and jumped out after only

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Posted in All, Digital and Tech, Diversity, Featured, Marketing, Public Affairs, Public Relations, Social Media Tagged with: , , , , , ,

The new rules of crisis communications

Image courtesy of flickr user r2hox

Poor behaviour, by an individual or an organisation, will always make for a good media story. It is all well and good putting a crisis plan together and media training senior executives, but they should only be considered to be

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Managing Crisis Communications

Papillon PR’s Managing Director, Katie Whirledge, gives her views on the importance of clear and controlled reputation management when negative news threatens the future of your business… There’s no such thing as bad publicity? Well, we’d beg to differ, along

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Corporate apologies – ‘Listen to the lawyers & you will get it horribly wrong’

The first half of 2015 has provided plenty of case studies on how to deal with a crisis – but there are two separate cases which will surely be compared as one case study for years to come. Thomas Cook

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Posted in CIPR, Editor's Picks, Public Relations Tagged with: , , , , , , , , , ,

Influence with CEO is key – Social Media and Crisis Comms

The timely subject for the latest podcast was the role of social media in handling crisis comms. Following the Thomas Cook tragedy, the scandal surrounding FIFA and the awful scenes at Alton Towers which resulted in a 17 year old

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‘Public relations can come into its own during crises,’ CIPR President Sarah Pinch reflects on Thomas Cook

In the wake of the Thomas Cook scandal Sarah Pinch, CIPR President and MD of Pinch Point Communications, discusses the role of PR during a crisis. In my career I have worked alongside colleagues who have been talking to families

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