Tag: United Airlines

Why you should learn from the crisis that never happened

Image courtesy of wikimedia

Every time a crisis breaks you see the armchair PR experts popping up offering their wisdom about what company Y is doing wrong. If the company in trouble just listened to them then every crisis could be turned into an

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Posted in Editor's Picks, Public Relations Tagged with: , , ,

United Airlines – more to reputation than a share price

By Nikki Francis-Jones For decades to come, events on United Airlines Flight 3411 on Sunday 9th April and the aftermath will go down in the annals as a ‘how not to’ manage a PR crisis in the digital age. The

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